Refunds & Returns
Cancellation of your order
You have the right to cancel within seven days of your purchase, or seven days of receipt of the goods (whichever is the longer). Once you cancel your order, you will have your payment returned, if you are returning an item please see details below.
We want you to be completely satisfied every time you shop with us so we make our returns policy simple. Our "no quibbles" guarantee means that if for any reason you are unhappy with what you have purchased just return it to us in its original condition within 30 days and we will issue a full refund for the price of the item. We will also be happy to refund the delivery charge if the return is a result of our error and of the item was damaged or faulty.
Please note that we can process returns and refunds only for items purchased from us.
To make a return please give the reason for the return and wrap the package securely. Then send the package to the address below.
Volte Face (Returns)
21 Great Ormond Street
London WC1N 3JB